FAQ

+ What can I expect for my first class?

When you arrive at the studio, check in with the front desk. The staff will help you sign in, give you a tour of the studio, and help you set up for class. During class, you will have the support of a skilled instructor every step of the way. Be sure to come well hydrated, bring your mat and a water bottle!

+ Is there a beginner class? What if I can't do everything in the class?

Our classes are accessible to every yogi – beginner to advanced. Classes provide many pose modifications to fit each person’s unique abilities. We encourage you to honor your body…each class will bring increased confidence, so go at your own pace and have fun!

+ I’m not flexible, can I still practice yoga?

We are glad you asked - YES! The most common misconception about yoga is that you must be flexible. With regular practice, you’ll notice increased flexibility over time.

+ Do you have showers and changing rooms?

Yes we do! We make it super easy to start your day with yoga, shower and get ready for what’s next … or come straight from work and change into your comfy yoga clothes.

+ Are all of your classes heated?

We have both heated and non-heated classes. Only classes with Heat, Hot or Heated in the class title have added heat and humidity.

+ Do I need to pre book classes?

Yes. We do require booking your classes in advance. We limit the number of mat spaces and classes fill up quickly.

+ What is your late cancelation and no show policy?

For our complete cancelation and no show policy, please head to https://bit.ly/cancelationpolicy.

+ If I am on the waitlist for a class, how will I know if I made it into class?

You will only be moved from the waitlist into class if a spot opens up before class, more than 40 minutes in advance. You will be notified via email and text message (must be opt-ed in). Please confirm with us that you can still attend!

+ I signed up for a live stream class but I didn’t receive a link to the zoom class!

Don’t worry! We will email you the zoom link 60 minutes before class from hello@fitgrid.com. At that time, if you don’t see an email from us, please check your spam/junk folder. Here are some directions to ensure these emails always come directly to your inbox. While you wait, be sure to download ZOOM on the device you will be streaming class from.

+ When I sign up for class, I am being asked to pay. How can I use my current membership or class package?

If you are a current member or student with us, you’ll need to reset your password to use your current package. Do not create a new account when you sign up for class. Check out these helpful step-by-step directions.

+ How can I freeze or cancel my membership?

Please complete the membership change request at www.yogapod.com/change and we will process your request.